• GPEx Survey
  • GPEx One
  • GPEx Survey
  • GPEx One
home/Knowledge Base/Build a survey/Choice

Net Promoter Score NPS

7 views January 9, 2020 January 15, 2020 sumanta-ghoshgpex-com-au 0

Net Promoter Score (NPS) is a type of question that is calculated based on responses to a single question and the responses are normally based on scoring from 0 to 10 scale. They are used to measure customer behaviour.

Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviours. Those who respond with a score of 0 to 6 are labelled Detractors, and they are believed to be less likely to exhibit the value-creating behaviours. Responses of 7 and 8 are labelled Passives, and their behaviour falls between Promoters and Detractors. The NPS is calculated by subtracting the percentage of Detractors customers from the percentage of Promoters customers.

 

Was this helpful?

Yes  No
Related Articles
  • Ranking
  • Matrix
  • Dropdown
  • Date and Time
  • Rating Stars
  • Rating Scale
Leave A Comment Cancel reply

About Manual
With Manual you can have your own and most importantly the complete help center without paying monthly fees
Support Links
  • FAQ
  • Forums
  • KnowledgeBase
  • Documentation
Useful Help Links
  • Community Home
  • Item support
  • Refunds
  • Market API
Frequent Visit Links
  • Licenses
  • Terms
  • Refunds
  • Privacy Policy
  • Privacy Policy
  • Terms of Use
  • © 2019 gpex.com.au. All Rights Reserved.